Non-Discrimination Notice
MCNA's Policy of Non-Discrimination
MCNA complies with all federal civil rights laws that apply. We do not discriminate based on race, color, or national origin. We do not discriminate based on age, disability, or sex. MCNA does not exclude people or treat them differently based on the same factors as listed above.
We provide free aids and services to people with disabilities. We do this to help them communicate with us. One service we provide is trained sign language interpreters. We also provide written information in other formats. This can be large print, audio, accessible electronic formats, and more.
MCNA also provides free language services to people whose preferred language is not English. These services include trained interpreters. We also provide member materials written in other languages.
If you need these services, contact our Member Hotline using the telephone number found on your Member ID Card or in your Member Handbook.
Filing a Grievance or Complaint
If you believe that MCNA has failed to provide these services, you can file a grievance with our Civil Rights Coordinator. You can file a grievance if you believe that MCNA has discriminated in another way on the basis of race, color, national origin, age, disability or sex. You can file a grievance in person. You can also file by phone or in writing. Our Civil Rights Coordinator can help you if need help with filing a grievance.
Address: MCNA Dental, P.O. Box 740370, Atlanta, GA 30374-0370
Telephone: 1-855-683-6262
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights online through the Office for Civil Rights Complaint Portal. The portal is online at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf. Another way to file is by mail or phone at: U.S. Department of Health and Human Services, 200 Independence Avenue, SW Room 509F, HHH Building, Washington, D.C. 20201, 1-800-368-1019, 1-800-537-7697 (TDD). Complaint forms can be found at https://www.hhs.gov/ocr/office/file/index.html.
Language Assistance Services
ATTENTION: If you speak English, language assistance services, free of charge, are available to you. Call 1-855-233-6262 (TTY: 711).
ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 1-855-233-6262 (TTY: 711).
ATANSYON: Si w pale Kreyòl Ayisyen, gen sèvis èd pou lang ki disponib gratis pou ou. Rele 1-855-233-6262 (TTY: 711).
CHÚ Ý: Nếu bạn nói Tiếng Việt, có các dịch vụ hỗ trợ ngôn ngữ miễn phí dành cho bạn. Gọi số 1-855-233-6262 (TTY: 711).
ATENÇÃO: Se fala português, encontram-se disponíveis serviços linguísticos, grátis. Ligue para 1-855-233-6262 (TTY: 711).
注意：如果您使用繁體中文，您可以免費獲得語言援助服務。請致電 1-855-233-6262 (TTY: 711).
ATTENTION: Si vous parlez français, des services d'aide linguistique vous sont proposés gratuitement. Appelez le 1-855-233-6262 (ATS : 711).
PAUNAWA: Kung nagsasalita ka ng Tagalog, maaari kang gumamit ng mga serbisyo ng tulong sa wika nang walang bayad. Tumawag sa 1-855-233-6262 (TTY: 711).
ВНИМАНИЕ: Если вы говорите на русском языке, то вам доступны бесплатные услуги перевода. Звоните 1-855-233-6262 (телетайп: 711).
ملحوظة: إذا كنت تتحدث اذكر اللغة، فإن خدمات المساعدة اللغوية تتوافر لك بالمجان. اتصل برقم 1-855-233-6262 (رقم هاتف الصموالبكم 711)
ATTENZIONE: In caso la lingua parlata sia l'italiano, sono disponibili servizi di assistenza linguistica gratuiti. Chiamare il numero 1-855-233-6262 (TTY: 711).
ACHTUNG: Wenn Sie Deutsch sprechen, stehen Ihnen kostenlos sprachliche Hilfsdienstleistungen zur Verfügung. Rufnummer: 1-855-233-6262 (TTY: 711).
주의: 한국어를 사용하시는 경우, 언어 지원 서비스를 무료로 이용하실 수 있습니다. 1-855-233-6262 (TTY: 711)번으로 전화해 주십시오.
UWAGA: Jeżeli mówisz po polsku, możesz skorzystać z bezpłatnej pomocy językowej. Zadzwoń pod numer 1-855-233-6262 (TTY: 711).
સુચના: જો તમે ગુજરાતી બોલતા હો, તો નિ:શુલ્ક ભાષા સહાય સેવાઓ તમારા માટે ઉપલબ્ધ છે. ફોન કરો 1-855-233-6262 (TTY: 711).
เรียน: ถ้าคุณพูดภาษาไทยคุณสามารถใช้บริการช่วยเหลือทางภาษาได้ฟรี โทร 1-855-233-6262 (TTY: 711).